Service Management: Operations, Strategy, Information technology med login til Connect
The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
Der er i øjeblikket ingen priser på dette produkt.
Se evt historiske priser under Prisudvikling.
Se evt historiske priser under Prisudvikling.
-- Beklager, Historiske data er i øjeblikket ikke tilgængelige --