Throughout the book, the authors focus on the basic skills that facilitate communications in therapy (empathy, respect, authenticity, relating in the here-and-now, and confrontation) and explore specific methods of using them. These skills, which research shows are crucial to effective therapy, enable therapists and counselors to empathize in a caring way with the feelings of clients; become receptive to clients in a warm, respectful, and nonjudgmental way; constructively share feelings with clients in a natural, open manner; therapeutically utilize moment-to-moment, here-and-now interaction; make clients aware of their inconsistencies and discrepancies without arousing antagonism or defensiveness.

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