Playbook No. 7 Awesome managers interact with others in a manner that demonstrates effective listening and responding. About the Managerial Competencies Series This series will help you develop valuable insight and skills in your role as a manager. It's designed to help you build the core managerial competencies that you need to be an awesome manager. Although this series is geared towards practical, immediate use, I hope that it provokes you to think deeply about managing and your role as a manager, and that it makes a difference for you so that you can make a difference for others. C leste Grimard is a professor of leadership at ESG-UQAM in Montr al, Canada.