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The Kpi Compendium
By assembling the largest collection of KPIs in a single book, The KPI Institute provides a powerful practice based learning tool. The KPI Compendium lists over 20,000 Key Performance Indicators (KPIs) examples listed by the smartKPIs.com team of researchers on the website with the same name. Main features:
  • Each example has an identification number assigned to it, that can be used to look up additional KPI documentation on the website.
  • All examples are grouped in a taxonomy structured around 3 contexts: global, organizational and personal.
  • Contexts are grouped in further categories such as functional areas and industries
Functional areas covered:
  • Accounting
    Accounts Payable Accounts Receivable
  • Corporate Services
    Administration Office Support Corporate Travel Facilities Property Management Legal Services
  • CSR / Sustainability / Environmental Care
    Corporate Social Responsibility Environmental Care
  • Finance
    Asset Portfolio management Financial stability Forecasts & Valuation Liquidity Profitability
  • Governance, Compliance and Risk
    Compliance and Audit Management Governance Risk Management
  • Human Resources
  • Information Technology
    Application Development Data Center Enterprise Architecture IT - General IT - Security Network Management Service Management
  • Knowledge and Innovation
    Innovation Knowledge Management R & D
  • Management
  • Marketing & Communications
    Advertising Marketing Public Relations
  • Online Presence - eCommerce
    eCommerce Email Marketing Online Advertising Online Publishing - Weblogs Search Engine Optimization (SEO) Web Analytics
  • Portfolio and Project Management
    Benefits Realization Management Portfolio Management Project Management
  • Production & Quality Management
    Maintenance Production Quality Management
  • Sales and Customer Service
    Customer Service Sales
  • Supply Chain, Procurement, Distribution
    Contract Management Inventory Management Logistics / Distribution Procurement / Purchasing Supply Chain Management
Industries covered:
  • Agriculture
  • Arts and Culture
  • Construction & Capital Works
  • Education & Training
  • Financial Institutions
  • Government - Local
  • Government - State/Federal
  • Healthcare
    Emergency Response/Ambulance Services Healthcare Support Services Hospitals Medical Laboratory Medical Practice Preventive Healthcare Veterinary Medicine
  • Hospitality & Tourism
    Food and Beverage Service Hotel/Accommodation Tour Operator Travel Agency
  • Infrastructure Operations
    Airports Ports Railways Roads
  • Manufacturing
  • Media
  • Non-profit / Non-governmental
  • Postal and Courier Services
  • Professional Services
    Accounting Services Business Consulting Engineering Legal Practice Recruitment/Employment Activities Publishing
  • Real Estate/Property
    Property Management Real Estate Development Real Estate Transactions
  • Resources
    Coal and Minerals Mining Oil and Gas Sustainability/Green Energy
  • Retail
  • Sport Management
    Coaching/Training Sport Club Management Sport Event Organization
  • Telecommunications/Call Center
    Call Center Telecommunications
  • Transportation
    Airlines Land Transport (Road & Rail) Local Public Transport Marine Transport/Shipping
  • Utilities
    Electricity Natural Gas Water and Sewage

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