Introduction Chapter 1. Initial Preparation Chapter Goal: To inform the reader of different ways RPA is brought into an organization, and how to get buy-in depending on the method of introduction. - Need for RPA - Senior Management Decision - Mid-Level Management Idea - A Technology Leader Recognizes the Importance of RPA Chapter 2. Operating Model - Governance, Sponsorship and Framework Chapter Goal: To educate the reader on the overall structure required for an effective RPA program. - Governance: this section will assist the reader in knowing how best to structure governance within the context of his/her organization. - Sponsorship: the roles that generally provide sponsorship, and their attendant duties, are described. - Framework: a basic overview of the structure is discussed, with information on how to apply it within different types of organizations. Chapter 3. Opportunity Identification Chapter Goal: To ensure that the reader has a clear idea of the kinds of processes that might be suitable for automation. - Discussion with department managers. Chapter 4. Opportunity Assessment Chapter Goal: To enable the reader to fully and efficiently make an assessment on whether or not a process proposed for automation is a suitable candidate. - Basic request form - Mapping the process. - Determining suitability (it is pointless to automate an inefficient process) - Meeting with governance group Chapter 5. Solution Design Chapter Goal: To ensure that the reader knows how best to build a solution that will effectively automate the process. - Understanding risks - Understanding upstream and downstream changes required, and their potential impacts. Chapter 6. Solution Deployment, Maintenance and Retirement Chapter Goal: To explain how to actually deploy the solution. - Piloting - Warranty period - Maintenance - Reuse - Phase out when the process is no longer required (if this is an eventuality) Chapter 7. Organizational Structure Chapter Goal: RPA in your organization - Maximizing usage - Hub and Spoke - Etc. Chapter 8. Product Development Methodologies Chapter Goal: To explain how RPA is compatible with various development methodologies - Agile - &nbs