THEME 1: Perspectives on Service Management 1.1 Service Management: Evolution and State-of-the-art Bo Edvardsson, professor, Center for Service Research, Karlstad University, Sweden, bo.edvardsson@kau.se Bård Tronvoll, professor, Center for Service Research, Karlstad University, Sweden and Inland Norway University of Applied Sciences, Norway, bard.tronvoll@inn.no We define service as a perspective on value creation and service management as "a set of organizational competencies for enabling and realizing value creation through service" The chapter gives a brief overview of the evolution of service research and how to managing service in practice. A major part of the chapter will focus on a state-of-the-art discussion on the different themes of the book, including how they are related. This will be illustrated with examples from service management practice. 1.2 Service Management - Scope, challenges, and future developments Prof. a.D. Dr. Dr. h.c. Michael Kleinaltenkamp, Freie Universität Berlin, School of Business & Economics, Marketing Department, Germany Email: Michael.Kleinaltenkamp@fu-berlin.de Based on the different understandings of the concept of service, the chapter will first give an overview of the different forms of service management (e.g. B2C vs. B2B, person-related vs. object-related, individual vs. collective, analog vs. virtual). In addition, specific challenges service management is facing are explained (e.g. integration of various resources and actors, significance of human resources, human-machine interaction). Finally, future developments in service management are discussed. They relate to the simplified and cost-efficient coordination of getting access to resources, new forms of securing and transferring rights, the reduction of (labor) costs through the use of new technologies, the development of new service offerings resulting from increased and simplified data use, and finally the development of new service offerings related to service-related data use itself. 1.3 Service-Dominant Logic: Foundations and Service Management Applications Stephen L. Vargo, Professor, Shidler College of Business, University of Hawaii at Manoa, USA, Email: svargo@hawaii.edu Dr. Julia Fehrer, Senior Lecturer, University of Auckland, New Zealand, Email: j.fehrer@auckland.ac.nz As a metatheoretical framework for understanding value cocreation through service ecosystems, Service-dominant Logic has been evolved over the last 20 years. This chapter will highlight that development and provide an overview of the current sate and status of the framework. Additionally, it will address midrange theory application of the framework for service management. 1.4 What Service Science Means for Service Practice Paul P. Maglio, Professor, Ernest and Julio Gallo Management Program, University of California, Merced, Email: pmaglio@ucmerced.edu Service science aims to integrate theories and methods from several areas to create a unified field of science, engineering, management, and design that is focused on complex human-centered service systems composed of people, technology, organizations, and information operating together to create mutual value. Taking a service science perspective means focusing attention on the people, systems, and mechanisms of value creation - and this has implications for service practice, including implications for interaction design, system design, and value assessment. 1.5 Service Management for Business Societal Transformation Professor Bo Enquist, CTF, Service Research Center, Karlstad University, Sweden, Email: Bo.Enquist@kau.se Assistant Professor Samuel Petros Sebhatu, CTF, Service Research Center, Karlstad University, Sweden, Email: Samuel.Petros@kau.se There is a new reality