The contributors to this study explain why they believe the business world needs to move beyond continuous improvement and total quality management (TQM) concepts to Business Process Reengineering. BPR involves a dramatic redesign of business processes, organization structures and the use of technology to achieve "breakthroughs" in business competitiveness. Focusing on the effectiveness of BPR, the book shows how companies can streamline operations, and inevitably cut costs, to create process excellence in all key aspects of the organization.