For undergraduate and graduate course in operations management. A practical, easy-to-read text with a managerial approach tooperations managementOperations Management: Processes and Supply Chains provides studentswith a comprehensive framework for addressing operational process and supplychain issues and uses a systemized approach while focusing on issues of currentinterest. The 13th Edition provides ample opportunities forstudents to experience the role of a manager with challenging problems, cases,a library of videos customized to the individual chapters, simulations,experiential exercises, and tightly integrated online resources.